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Growth of call centers relies on chief customer officers

Almost every industry in present day scenario is realizing the importance of CCO in business, but the call center industry still needs to extract its importance. Several industry experts may believe that the role of this post is not properly defined and it is still in its infancy. But the…

Trends gaining popularity in BPO industry

Business process outsourcing (BPO) has always been subjected to various modifications with the changing demands of global market. Call center outsourcing which is an integral part of BPO sector also transforms with addition of technologies and processes on regular basis.  Here are some impzortant trends which are adopted by BPO…

5 Marketing Trends That Will Rule 2016

Predicting marketing trends for each year by a firm is as important as the planning of marketing strategies. This year will witness customer-centric approach in almost every marketing strategy. Also, most of the trends will be cost-effective with more global reach of the brand through addition of new technologies and…

Major forms of call center services by outsourcing vendors

Companies looking to outsource the call center process often get confused on which type of vendor to choose for outsourcing their call center process. Selecting the vendor without proper analysis may lead to failure of the outsourcing process. Here are major types of call centers based on different categories from…

How to make contact Centers more productive

As per a research performed by market research firm Harris Interactive, 5 out of 10 call center agents fail to answer the queries of the customer. A good call center always focuses on enhancing the productivity of the workforce by multiple strategies. Following are some of the important strategies which…

The positive effects of customer support services on a company

As per Forrester, market research firm, around 67 percent of firms believe in enhancing their customer experience as one of the top three primary concerns. Customer support is indeed essential for every company to survive and thrive in this setting of cut-throat competition. These processes are often outsourced by taking…

Factors that impact the attrition rate in the call centers

On December 11, 2015, Posted by , In call center outsourcing,call center services, With 2 Comments

Employees are considered one of the most precious assets of industries like contact centers. These centers usually face the issue of high attrition rate due to numerous factors attached with the job. The attrition rate is usually calculated by following method: First, add the number of agents at the beginning…

7 tips for call center agents to stay healthy during night shift

On December 4, 2015, Posted by , In call center outsourcing,call center services, With No Comments

Individuals who are part of night shift jobs like call center process often feel worried about their health due to change in the schedule of their daily life. These and various other jobs in which people spend the time at workplace need special care for their body to stay fit…

Communication tips for enhanced customer satisfaction

As per financial services firm American Express, around 35 percent of consumers got angry while talking to a customer care representative. This shows that satisfying a customer on phone is never an easy process and requires implementation of suitable words and constant practice. Here are some useful which must be…

Six tricks to satisfy call center customers

As per software development company Zendesk, about 95 % customers discuss poor customer experience with other people.  This fact reflects that way you treat your customers decides how long you will survive in the market. So, giving excellent customer support service should be topmost priority of call centers. Here are…