Blog

Call Centers India: Outsource B2B Call Centers in India

India has always remained the best choice for most of the countries when it comes to outsourcing the call center process. Even as per the survey by trade association NASSCOM, 8 out of 10 firms in the U.S. and Europe prefer India for outsourcing their processes. This happens because India…

Tips for call centers to solve customer queries

On October 27, 2015, Posted by , In call center services, By , With No Comments

Unhappy customer is the worst nightmare of any firm (whether a startup or a big corporate giant). This proves that satisfying a customer especially through a good quality customer support is a serious business. Also, various reports reveal that retaining an existing customer is always more economical than searching for…

Why businesses are Outsourcing Call Centers Overseas?

Outsourcing has always been a preferred method of business operations for many organizations. Outsourcing call center overseas is a cost effective and efficient business solution for organizations targeting expansion of business at lower costs. By outsourcing miscellaneous processes to specialized service providers, organizations ensure that their targets are achieved sufficiently…

Cultivating the Talent of Employees at the Entry Level

On July 10, 2015, Posted by , In call center services, With 1 Comment

Our agenda for people embodies the spirit of completeness and serving diverse customers both of which is done through constant process of leadership development and skill building. Building the talent of the employees is the key to securing long term progress. We at Call Centers India constantly equip our organization…

India – A Powerhouse for outsourcing call center service providers

India is a one stop destination for call center services across the globe. It has been given this stature not because it wanted to create a space for itself but it already has the power to deliver these resources. These assets possessed by India were cultivated over a period of…

Outsourcing Call Centers to India

India has been a preferred choice of organizations across the globe, for outsourcing call centers. This trust has been built over years, by a country with the largest, well educated , employable workforce. India has been the preferred destination for outsourced contact centers for more than two decades now. India…

Type of Outsourcing Call Center Services

On April 27, 2015, Posted by , In call center outsourcing, With 6 Comments

Many organizations have been following the outsourcing business model to manage processes that do not form the core activities of their business. It is as cost effective as buying vegetables from the grocery store instead of farming for all the vegetables yourself. Outsourcing call center services is not only cost…

How Outsourcing Call Centers Overseas Increase Organization Growth

On April 21, 2015, Posted by , In call center services, With 1 Comment

Outsourcing call center overseas is a cost effective and efficient business solution for organizations targeting expansion of business at lower costs. By outsourcing miscellaneous processes to specialized organizations, organizations can ensure that their targets are achieved sufficiently and timely. Most of the outsourced service providers for call centers overseas, especially…

How to Maximize the Effect of Web Based Chat Support?

On October 7, 2014, Posted by , In call center outsourcing, With 1 Comment

When Internet chat came in, it was seen as a gimmick. People did not expect that chat could become a channel for sharing of opinions and emotions. But the experts who had questioned the worth of chat were left stunned by the popularity of the channel. Web based chat caught…

How to Keep The Angry Customers?

On September 24, 2014, Posted by , In call center outsourcing, With 1 Comment

Customers who scream and sound irrational can be the worst nightmares for a customer service agent. But then, whatever professions you are into you have to face obstacles. Dealing with angry customers is like walking on a tight rope. The balancing act is essential. When under severe attack from the…