Call Center Outsourcing Services: An Overview and Benefits to Business
Call centers have the history of delivering quality oriented and value based services to various domains of industry. Not just this, the offshore call centers have proven to be way too inexpensive for companies which are looking for quality deals at reduced costs as it has been proved that the cost of an onshore project can be almost cut to 60 to 70 percent per project. The abundant and rich infrastructure opportunities, English and computer proficient man power, advanced and progressive technology has made the outsourcing destinations turn into business hotspots. Moreover, call centers allow the decision-makers to concentrate on the focus areas and business expansion instead of wasting their time and energies on routing calls, directing in house calling team or worrying about customer satisfaction.
There are two types of call centers: 1) Inbound call center and 2) Outbound call center. Inbound call centers services are better known as customer support center wherein customers make calls. These tackle and resolve queries, technical problems and feedback of customers. In outbound centers or telemarketing centers calls are made to promote products..
Their 24/7 services help you to be in touch with your customers always. You can be assured of that every call be attended well and every problem will be resolved. Catering to the needs of various businesses such as banking, debt collections companies, retail houses, database management, telecom, finance, media houses, healthcare and hospitality sectors, the scope of call centers are more than just customer support and telemarketing. They offer wide array of services such as Lead generation, technical and non-technical sales & support, Market research surveys, Chat – Email – SMS support services, Database Selling, Direct Mail Follow-up, Product Promotions, Appointment Scheduling and Customer Satisfaction survey in minimum costs. Just imagine the best of minds, technologies and infrastructure facilities coming together for your company and working for you at reduced costs.
Call center outsourcing services can be voice based, non voice or web enabled. Going hand in hand with the demands, changes and challenges of marketplace, these meet every stringent and international regulatory compliance standards in terms of data and information privacy, quality assurance and certifications.