Home »  Faq’s

I. Mention what are the key attributes of a call center executive?
The key attributes of a call center executive are:

  1. Knowledge of the product or service
  2. Good communications skills
  3. Patience while dealing with difficult customers
  4. Rapport building skills
  5. Versatility
  6. Ability to work on different software at the same time (CRM, knowledge bases etc.)

II. What is the key to success in a call center?
Call center is the face of a company. By dealing directly with the customers, a call center directly influences the image of a company. For a call center to be successful, it should be able to provide solutions to customers’ issues and at the same time enhance their overall experience. For a call center executive to be successful, he should be able to meet the requirements set by his managers. Some of the requirements are:

  1. Meeting AHT (Average Handling Time) requirements
  2. Meeting or exceeding FCR (First Call Resolution) requirements
  3. Meeting or exceeding customer expectations
  4. Being polite on the call
  5. Ensuring customer satisfaction and getting a good CSAT score