Category Archives: Articles Of BPO Industry

Home »  Articles Of BPO Industry

Call Center Outsourcing Services: An Overview and Benefits to Business

On December 17, 2018, Posted by , In Articles Of BPO Industry, With No Comments

Call centers have the history of delivering quality oriented and value based services to various domains of industry. Not just this, the offshore call centers have proven to be way too inexpensive for companies which are looking for quality deals at reduced costs as it has been proved that the…

Productive Call Center with Productive Atmosphere

On December 17, 2018, Posted by , In Articles Of BPO Industry, With No Comments

You work for several organizations and your employees. You regulate their work flow and assure the success of their business at every step while you and your team handle the scariest of work flow with extreme ease and comfort. Call center is a business that runs on team and is…

Complaining Customers of Call Centers: Think Different

On December 17, 2018, Posted by , In Articles Of BPO Industry, With No Comments

Call center business thrives on customers. Good or bad, bold or beautiful and cool or angry – they are the ones for whom you have been hired as Customer Service Representative. If you think that a complaining customer is no good, I want you to think again. Irate customers can…

Outsourcing: Not yet another cost cutting measure

On December 17, 2018, Posted by , In Articles Of BPO Industry, With No Comments

Customer support is never enough Customer service is something that always leaves scope for improvement. Despite the ability to connect to the customers at various touch points, organizations long for something that makes them stand apart from their counterparts. All these things force companies to adopt a proactive approach towards…

How outsourcing changed customer support into a critical business activity?

On December 17, 2018, Posted by , In Articles Of BPO Industry, With No Comments

The trend of contracting out customer service to outbound and inbound call centers eventually led to the development of outsourcing industry. What was initially considered a support system soon gained the acceptance of companies. Eventually, the business world saw a paradigm shift in the way industries functioned. The advent of…

Why companies do not need reasons to outsource ?

On December 17, 2018, Posted by , In Articles Of BPO Industry, With No Comments

You cannot escape from customers Technically speaking, customer service refers to the sequence of activities that enhance the satisfaction of customers. At the end of the day, a customer would never promise loyalty unless he feels that the product he has purchased or the service he has paid for meets…

Outsourcing Call Centers Services Overseas Offers Huge Benefits

On December 14, 2018, Posted by , In Articles Of BPO Industry, With No Comments

Outsourcing Call Centers Services Overseas Offers Huge Benefits Have you ever wondered why the BPO segment is growing so rapidly? The simplest and the most logical answer is that outsourcing call center services overseas offers huge benefits to organizations worldwide. It makes perfect business sense for organizations to outsource their…

Why workforce management is an inevitable part of contact centers?

Call center domain is one of those industries which require optimization of workforce to maintain the quality of the services. Therefore, workforce management technology becomes an inevitable part of this dimension. But there are various contact centers which do not prefer this technology due to various myths associated with it….

Latest trends followed by outsourced call centers

On October 19, 2015, Posted by , In Articles Of BPO Industry, By , With No Comments

As per American Express, around 78 percent customers leave a transaction due to bad customer service. So, call centers continue to evolve by applying various strategies in order to ensure best quality customer experience. Some of the major trends related to outsourced call centers include: Freelance executives Smartphone with its…

Call Centers India – Call Center Outsourcing Company India

On September 29, 2015, Posted by , In Articles Of BPO Industry, With 2 Comments

Outsourcing some of the processes to partner companies has been a successful business model for numerous companies for decades. Organizations prefer outsourcing their work to call centers rather than creating a huge unmanageable infrastructure for all services. It might not be possible for all organizations to provide in-house infrastructure facilities…