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Latest trends followed by outsourced call centers

On October 19, 2015, Posted by , In Articles Of BPO Industry, By , With No Comments

As per American Express, around 78 percent customers leave a transaction due to bad customer service. So, call centers continue to evolve by applying various strategies in order to ensure best quality customer experience. Some of the major trends related to outsourced call centers include: Freelance executives Smartphone with its…