Yearly Archives: 2015

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Latest trends followed by outsourced call centers

On October 19, 2015, Posted by , In Articles Of BPO Industry, By , With No Comments

As per American Express, around 78 percent customers leave a transaction due to bad customer service. So, call centers continue to evolve by applying various strategies in order to ensure best quality customer experience. Some of the major trends related to outsourced call centers include: Freelance executives Smartphone with its…

Call Centers India – Call Center Outsourcing Company India

On September 29, 2015, Posted by , In Articles Of BPO Industry, With 2 Comments

Outsourcing some of the processes to partner companies has been a successful business model for numerous companies for decades. Organizations prefer outsourcing their work to call centers rather than creating a huge unmanageable infrastructure for all services. It might not be possible for all organizations to provide in-house infrastructure facilities…