Order Processing
Catalog Orders
Consumer Response
Customer Service
Dealer Locators
Toll Free Response
Help Desk
Direct Mail Response
Direct TV Response
Print Media Response
Website Response
Seminar Registration
Answering Service
Inquiry Handling
Email Management
Product Technical Information
Interactive Voice Response
Sales Lead Qualification
Technical Support
   

Inquiry Handling

The inbound call centers are built with the purpose of having an information center handling all customer inquiries.

The Method
The information center offers all the information required for the customer to have a thorough understanding of products or services. Its purpose is to double-check the delivery of information and qualify customers based on a proposed segmentation and customers' actual needs. Using the process of inquiry handling, the inbound call centers deliver complete program development, from needs consultation to ROI.

Inquiry Handling is done through:

  • Telephone Response

  • Website Response

  • Email Response

  • Handling Information Requests

  • Multi-language Voice Response Fulfillment

  • Dealer, Agent or Distributor Locator


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