The advent of e-commerce and web technology has revolutionized the branding and customer service aspects of a business. The live chat is done by agents to Live Chat agents know the pulse of a going deal and strikes with their best when the iron is hot. In simple words they are trained to take customer interaction in a unidirectional way that leads to increased conversion rates.
Our live chat agents utilize their experience and expertise for analyzing the prerequisite information regarding the visitor on your web page through the navigation process and the search he has made. Due to this, they imply their knowledge to sell your product with more relevancy and understanding. The escalation procedures are quick and live chat support can be transferred to next level within no time, if needed. You can track the performance of agents and get to see the ideas and feedbacks of customers to glean an insight on how to make your services better. Attending to what your customers have to say, could be the best way to achieve the highest sales figures ever! With us and our agents, you get a complete database of customers, who have visited you and comprehensive details of their whereabouts, age groups and reasons to chat.
They monitor each page to know what is drawing attention of visitors and what is bounding them to leave. With this, you can highlight the specific pages and fill in the gaps to make your website a complete sales package.
Our live chat solutions are designed to cater the unique needs of every special customer. This enhances the effectiveness of your e-marketing services and increases the ultimate user experience with the brand.