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An Eye-Opener – Bad Back Office Support Can Ruin Your Business

On December 26, 2018, Posted by , In Back office support,customer service,

Whatever that shines is gold, whatever that looks beautiful sells. Agreed! But, what happens when the product becomes a household name and then you have competition to contend with. After the initial craze has died down, you need solid administrative skills to keep the product afloat. Handling massive data that…

Questions to ask before you outsource customer services

Companies usually underestimate the importance of planning before contracting out the processes like customer support or lead generation. And unplanned decisions most of the times lead to failure. It is therefore essential for every firm to analysis the various factors before choosing a vendor and finalizing which services they need…

Why give a chance to outsourced services?

On April 14, 2014, Posted by , In customer service,

Support customers to support yourself: The dependence of an organization on its customer service department is something whose significance does not need to be explained. Come what may, customer support is something that forces your existing customers to make repeat purchases without adding to the marketing or advertising expenditure of…