Knowing about the basic challenges faced by help desk support service
In every facet of the company, technology is being integrated. It is possible to simplify the chores of data administration, storage, sharing, reporting, communication, and security with the help of software and technologies. While technology may undoubtedly increase productivity and efficiency, it also presents special problems for your IT help…
Underestimating the Role of Help Desk Support Services Can Lose You Customers
For a layman, the terms help desk and service desk may seem similar, however, there is some difference between them. While service desk is responsible for providing ‘complete service as per request of the customer’, help desk is all about fixing a particular ‘issue’ (incident). Help desk was created to…