Monthly Archives: March 2022

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Here are your options for inbound call center outsourcing

On March 31, 2022, Posted by , In call center services,

The customer service business has seen a dramatic transformation in the last decade. Customer expectations have skyrocketed, forcing firms to adapt to the new dynamics in order to survive and thrive in their respective sectors. Customers today are not hesitant to transfer loyalties to a new firm if they are…

Some Dos and Don’ts of outsourcing customer service

On March 23, 2022, Posted by , In customer service outsourcing,

Customer Experience is no longer confined to the Customer Service department. Companies that wish to stay relevant are increasingly disseminating customer information. As digitally informed, connected consumers seek rapid, individualized service, experience has become a critical distinction. This trend is projected to continue in the future. Businesses that will win…