Author Archives: John Pall

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Call Center India Outsourcing: For Implementing Every Order Processing Task

On May 5, 2021, Posted by , In call center outsourcing,

An order processing call center has slowly and steadily become an indispensable part of modern-day business operations. Every type of business transaction model including B2B and B2C has some dependency on a dedicated order processing call center. Whether you are conducting business online through an ecommerce portal or running a…

Improve Sales Lead Qualification Services for Minimizing Marketing Efforts

On April 22, 2021, Posted by , In Lead qualification services,

A marketing team is the heart and soul of a company that is looking to expand its horizons and find new customers. But oftentimes, a lot of the efforts of a marketing team are wasted because the people they get in touch with are not the right ones for their…

Implement Call Personalization and Better Security with IVR Outsourcing Service

On April 7, 2021, Posted by , In IVR outsourcing services,

There are many call center technologies that are not used by companies because of their lack of exposure. Many amateur call center managers settle on substandard IVR and CRM solutions, which ultimately inhibits their progress and prevents them from delivering top-notch services. But with call center outsourcing services or IVR…

Reimagine Back Office Support Service to Suit Growing Business Requirements

On March 23, 2021, Posted by , In Back office support,

Every aspect of big-business operations is getting more intricate than ever. Both front-office and back-office departments are feeling the heat of increased workload. The challenge is very real for those companies that do not have a fully-functional back office support service department.

Implement Automation in Order Processing Call Center for Best Results in 2021

On March 17, 2021, Posted by , In order processing call center,

There is no denying the fact that an order processing call center is an important part of business ops these days. Its importance is especially more for ecommerce businesses that are flourishing in 2021. However, manual solutions for order processing and order taking call center that worked in the past…

Must-Remember Tips for Customer Service Outsourcing Post-Pandemic

On February 26, 2021, Posted by , In customer service outsourcing,

Covid-19 pandemic is still ongoing in 2021, but it is vital that businesses pave a way for the future post-pandemic. Customer services took a major hit in 2020 because many call centers were shut down. Both the manufacturing and service industries have a taken hit, and many customers have lost…

Manage Call Spikes Better with Scalable Direct Response Call Center Outsourcing

On February 2, 2021, Posted by , In Direct Response call center,

In the current times, it has become important for business operations to market their products. Advertisement and other promotional campaigns are necessary to keep the business coming. A lot of companies spend heavily to get the desired results from their marketing campaigns. Despite their best efforts to market the brand…

Make Data Entry your Strength with Tech-Savvy Back Office Outsourcing

On January 13, 2021, Posted by , In Back office support,

Data entry has long remained the pain point of companies across the globe. The sheer requirement of resources and the stultifying nature of work has hampered both management and employees. Not anymore though, if you have the right back office outsourcing strategy.  

Simplify Management & Improve Customer Experience via IVR Outsourcing Services

On December 31, 2020, Posted by , In IVR outsourcing services,

When it comes to a call center, the IVR services have become very crucial. Most big companies develop their own custom IVR solutions, which can be very expensive. However, if you do not have the finances, it is not possible to compete with the big boys. Right? Wrong, actually. It…

Rise Up to the Dawn of Next-gen Lead Qualification Services

On December 17, 2020, Posted by , In Lead qualification services,

Finding new business can be a hard chore, even for seasoned operators in the business world. However, it can be simplified with expert input and dedicated services like lead qualification services. In contrast to common telemarketing campaigns that randomly initiate contacts, pro lead generation services are result-oriented. This is why;…