Author Archives: John Pall

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Get over Pleasantries and Right down to Business with Call Answering Service in India

Over the years, the field of customer service has become very important for businesses. As customers gain leverage due to a rise in competition between companies, we are at a juncture where extremely pleasant behavior by agents is deemed acceptable. In some cases, agents who are exceptionally good at pleasing…

Ensure 360-Degree Customer Care with Customer Service Outsourcing

The modern-day businesses are riddled with competition. Nowadays, there are simply way too many companies vying for the same customer base, which has given too much power to the customers. So much so; that most modern businesses have changed their approach from product- centric to customer-centric. Right now, there is…

Outsource Back Office and Put Your Focus Back on Your Core Process

It is a well-known fact that back office plays a vital role in the operations of an organization. From payroll management to administration, the tasks bestowed upon a back office department are crucial and need to be performed efficiently for deriving best results. However, performing these tasks in-house is challenging,…

4 Big Ways in Which Order Taking Services Can Transform Your Business

In the recent past, the evolution of internet and development of ecommerce platforms have automated most commercial transactions. However, there are still certain sections of consumers out there who prefer to speak to a person before placing their orders. To fulfill their requirements, businesses are taking the help of order…

Digitalize Documents and Free Up Office Space with Back Office Outsourcing

Technology has come a long way and it has left behind a trail of popular commodities that are now considered surplus to the requirements. Cassettes of yore are replaced by intangible MP3 files, books have given way to e-books and once-cherished Gramophone is nowhere to be seen. The phasing out…

Underestimating the Role of Help Desk Support Services Can Lose You Customers

For a layman, the terms help desk and service desk may seem similar, however, there is some difference between them. While service desk is responsible for providing ‘complete service as per request of the customer’, help desk is all about fixing a particular ‘issue’ (incident). Help desk was created to…

An Eye-Opener – Bad Back Office Support Can Ruin Your Business

Whatever that shines is gold, whatever that looks beautiful sells. Agreed! But, what happens when the product becomes a household name and then you have competition to contend with. After the initial craze has died down, you need solid administrative skills to keep the product afloat. Handling massive data that…

3 Facts That Will Change the Way You Think about Order Processing

Even after repeated attempts to boost the bottom line (net income) of his company, a devastated entrepreneur dug deep into his accounts. After a number of hours spent struggling with myriad of worksheets on his laptops, paper documents and what not, he came out of his room holding his head….

Why call center outsourcing is best decision of 2019

We all know the cost-effectiveness is one of the greatest advantages associated with the call center outsourcing. But that’s only the tip of the iceberg. In reality, the outsourcing is full of amazing benefits especially due to several technological improvements in call center industry.   Let’s see why call center…

Customer satisfaction surveys for your brand

A customer-oriented call center uses a combination of tools, technologies and management strategies to delight its customers by improving their experience with the brand. Customer satisfaction survey is one such tool that helps the companies to focus on improving experience of their esteemed clients. A properly designed survey, which is…