Communication tips for enhanced customer satisfaction
As per financial services firm American Express, around 35 percent of consumers got angry while talking to a customer care representative. This shows that satisfying a customer on phone is never an easy process and requires implementation of suitable words and constant practice. Here are some useful which must be…
Six tricks to satisfy call center customers
As per software development company Zendesk, about 95 % customers discuss poor customer experience with other people. This fact reflects that way you treat your customers decides how long you will survive in the market. So, giving excellent customer support service should be topmost priority of call centers. Here are…
Call Centers India: Outsource B2B Call Centers in India
India has always remained the best choice for most of the countries when it comes to outsourcing the call center process. Even as per the survey by trade association NASSCOM, 8 out of 10 firms in the U.S. and Europe prefer India for outsourcing their processes. This happens because India…