Customer satisfaction surveys for your brand

A customer-oriented call center uses a combination of tools, technologies and management strategies to delight its customers by improving their experience with the brand. Customer satisfaction survey is one such tool that helps the companies to focus on improving experience of their esteemed clients. A properly designed survey, which is…

Growth of call centers relies on chief customer officers

Almost every industry in present day scenario is realizing the importance of CCO in business, but the call center industry still needs to extract its importance. Several industry experts may believe that the role of this post is not properly defined and it is still in its infancy. But the…

Six tricks to satisfy call center customers

As per software development company Zendesk, about 95 % customers discuss poor customer experience with other people.  This fact reflects that way you treat your customers decides how long you will survive in the market. So, giving excellent customer support service should be topmost priority of call centers. Here are…