Blog

Questions to ask before you outsource customer services

Companies usually underestimate the importance of planning before contracting out the processes like customer support or lead generation. And unplanned decisions most of the times lead to failure. It is therefore essential for every firm to analysis the various factors before choosing a vendor and finalizing which services they need…

7 benefits associated with premium quality customer support

Every organization connected with a customer-oriented business understands the importance of customer support. In fact, marketing consultant firm McKinsey stated that 70 percent of experiences related to buying are dependent on how consumers feel they are treated by a firm. Taking care of customer support is important for every customer…

7 practical tips for startup owners

On January 29, 2016, Posted by , In call center services, By , With No Comments

If you are an owner/co-founder of a startup, chances are that you are always in quest of practical advice in combination of motivational support. Here are some practical tips which you must follow to minimize the chances of failure. Invest in customer support This process specifically requires recruitment of skilled…

Growth of call centers relies on chief customer officers

Almost every industry in present day scenario is realizing the importance of CCO in business, but the call center industry still needs to extract its importance. Several industry experts may believe that the role of this post is not properly defined and it is still in its infancy. But the…

Trends gaining popularity in BPO industry

Business process outsourcing (BPO) has always been subjected to various modifications with the changing demands of global market. Call center outsourcing which is an integral part of BPO sector also transforms with addition of technologies and processes on regular basis.  Here are some impzortant trends which are adopted by BPO…

5 Marketing Trends That Will Rule 2016

Predicting marketing trends for each year by a firm is as important as the planning of marketing strategies. This year will witness customer-centric approach in almost every marketing strategy. Also, most of the trends will be cost-effective with more global reach of the brand through addition of new technologies and…

Major forms of call center services by outsourcing vendors

Companies looking to outsource the call center process often get confused on which type of vendor to choose for outsourcing their call center process. Selecting the vendor without proper analysis may lead to failure of the outsourcing process. Here are major types of call centers based on different categories from…

How to make contact Centers more productive

As per a research performed by market research firm Harris Interactive, 5 out of 10 call center agents fail to answer the queries of the customer. A good call center always focuses on enhancing the productivity of the workforce by multiple strategies. Following are some of the important strategies which…

The positive effects of customer support services on a company

As per Forrester, market research firm, around 67 percent of firms believe in enhancing their customer experience as one of the top three primary concerns. Customer support is indeed essential for every company to survive and thrive in this setting of cut-throat competition. These processes are often outsourced by taking…

Factors that impact the attrition rate in the call centers

On December 11, 2015, Posted by , In call center outsourcing,call center services, With 2 Comments

Employees are considered one of the most precious assets of industries like contact centers. These centers usually face the issue of high attrition rate due to numerous factors attached with the job. The attrition rate is usually calculated by following method: First, add the number of agents at the beginning…