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7 tips for call center agents to stay healthy during night shift

On December 4, 2015, Posted by , In call center outsourcing,call center services, With No Comments

Individuals who are part of night shift jobs like call center process often feel worried about their health due to change in the schedule of their daily life. These and various other jobs in which people spend the time at workplace need special care for their body to stay fit…

Communication tips for enhanced customer satisfaction

As per financial services firm American Express, around 35 percent of consumers got angry while talking to a customer care representative. This shows that satisfying a customer on phone is never an easy process and requires implementation of suitable words and constant practice. Here are some useful which must be…

Six tricks to satisfy call center customers

As per software development company Zendesk, about 95 % customers discuss poor customer experience with other people.  This fact reflects that way you treat your customers decides how long you will survive in the market. So, giving excellent customer support service should be topmost priority of call centers. Here are…

Call Centers India: Outsource B2B Call Centers in India

India has always remained the best choice for most of the countries when it comes to outsourcing the call center process. Even as per the survey by trade association NASSCOM, 8 out of 10 firms in the U.S. and Europe prefer India for outsourcing their processes. This happens because India…

Tips for call centers to solve customer queries

On October 27, 2015, Posted by , In call center services, By , With No Comments

Unhappy customer is the worst nightmare of any firm (whether a startup or a big corporate giant). This proves that satisfying a customer especially through a good quality customer support is a serious business. Also, various reports reveal that retaining an existing customer is always more economical than searching for…

Why businesses are Outsourcing Call Centers Overseas?

Outsourcing has always been a preferred method of business operations for many organizations. Outsourcing call center overseas is a cost effective and efficient business solution for organizations targeting expansion of business at lower costs. By outsourcing miscellaneous processes to specialized service providers, organizations ensure that their targets are achieved sufficiently…

Cultivating the Talent of Employees at the Entry Level

On July 10, 2015, Posted by , In call center services, With 1 Comment

Our agenda for people embodies the spirit of completeness and serving diverse customers both of which is done through constant process of leadership development and skill building. Building the talent of the employees is the key to securing long term progress. We at Call Centers India constantly equip our organization…

India – A Powerhouse for outsourcing call center service providers

India is a one stop destination for call center services across the globe. It has been given this stature not because it wanted to create a space for itself but it already has the power to deliver these resources. These assets possessed by India were cultivated over a period of…

Outsourcing Call Centers to India

India has been a preferred choice of organizations across the globe, for outsourcing call centers. This trust has been built over years, by a country with the largest, well educated , employable workforce. India has been the preferred destination for outsourced contact centers for more than two decades now. India…

Type of Outsourcing Call Center Services

On April 27, 2015, Posted by , In call center outsourcing, With 6 Comments

Many organizations have been following the outsourcing business model to manage processes that do not form the core activities of their business. It is as cost effective as buying vegetables from the grocery store instead of farming for all the vegetables yourself. Outsourcing call center services is not only cost…