Yearly Archives: 2016

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Growth of call centers relies on chief customer officers

On January 27, 2016, Posted by , In call center outsourcing,call center services,

Almost every industry in present day scenario is realizing the importance of CCO in business, but the call center industry still needs to extract its importance. Several industry experts may believe that the role of this post is not properly defined and it is still in its infancy. But the…

Trends gaining popularity in BPO industry

On January 15, 2016, Posted by , In call center outsourcing,call center services,

Business process outsourcing (BPO) has always been subjected to various modifications with the changing demands of global market. Call center outsourcing which is an integral part of BPO sector also transforms with addition of technologies and processes on regular basis. ¬†Here are some impzortant trends which are adopted by BPO…

5 Marketing Trends That Will Rule 2016

On January 8, 2016, Posted by , In call center outsourcing,call center services,

Predicting marketing trends for each year by a firm is as important as the planning of marketing strategies. This year will witness customer-centric approach in almost every marketing strategy. Also, most of the trends will be cost-effective with more global reach of the brand through addition of new technologies and…

Major forms of call center services by outsourcing vendors

On January 5, 2016, Posted by , In call center outsourcing,call center services,

Companies looking to outsource the call center process often get confused on which type of vendor to choose for outsourcing their call center process. Selecting the vendor without proper analysis may lead to failure of the outsourcing process. Here are major types of call centers based on different categories from…