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Customer satisfaction surveys for your brand

On April 21, 2016, Posted by , In call center outsourcing,call center services,

A customer-oriented call center uses a combination of tools, technologies and management strategies to delight its customers by improving their experience with the brand. Customer satisfaction survey is one such tool that helps the companies to focus on improving experience of their esteemed clients. A properly designed survey, which is…

Call center trends that will be dominant this year

On April 8, 2016, Posted by , In call center outsourcing,call center services,

Call center industry needs reconditioning on the regular basis so that it is able to satisfy the market needs. One of the major reasons behind modifications in this industry is to improve the level of satisfaction of customers without spending excessive money. To achieve this motive, the call center firms…

Everything you need to know about customer support outsourcing

On April 5, 2016, Posted by , In call center outsourcing,call center services,

Customer support is quite sensitive process for the brands as their reputation lies on this process to a great extent. It is also essential for a brand as it helps in retaining the esteemed customers. That’s not all! Finest customer support ensures that company gets new customers without spending an…

How call center outsourcing service providers satisfy millennials?

On March 23, 2016, Posted by , In call center outsourcing,call center services,

Millennials will have highest spending power as compared to other generations by the year 2018, as per the firm BazaarVoice. It shows how Gen X will be most important target of customers in future for every domain. This fact also reflects how companies must make sure to satisfy this segment…

Why workforce management is an inevitable part of contact centers?

On March 22, 2016, Posted by , In call center outsourcing,call center services,

Call center domain is one of those industries which require optimization of workforce to maintain the quality of the services. Therefore, workforce management technology becomes an inevitable part of this dimension. But there are various contact centers which do not prefer this technology due to various myths associated with it….

6 ways to handle customer feedbacks

On March 3, 2016, Posted by , In call center outsourcing,call center services,

We live in a world where customer support is one of the cornerstones of developing loyalty among the customers. And the process of offering finest support is incomplete without properly managing the feedback received from the valuable customers. In this post, we discuss some essential techniques associated with customer feedback…

Questions to ask before you outsource customer services

Companies usually underestimate the importance of planning before contracting out the processes like customer support or lead generation. And unplanned decisions most of the times lead to failure. It is therefore essential for every firm to analysis the various factors before choosing a vendor and finalizing which services they need…

7 benefits associated with premium quality customer support

On February 12, 2016, Posted by , In call center outsourcing,call center services,

Every organization connected with a customer-oriented business understands the importance of customer support. In fact, marketing consultant firm McKinsey stated that 70 percent of experiences related to buying are dependent on how consumers feel they are treated by a firm. Taking care of customer support is important for every customer…

Growth of call centers relies on chief customer officers

On January 27, 2016, Posted by , In call center outsourcing,call center services,

Almost every industry in present day scenario is realizing the importance of CCO in business, but the call center industry still needs to extract its importance. Several industry experts may believe that the role of this post is not properly defined and it is still in its infancy. But the…

Trends gaining popularity in BPO industry

On January 15, 2016, Posted by , In call center outsourcing,call center services,

Business process outsourcing (BPO) has always been subjected to various modifications with the changing demands of global market. Call center outsourcing which is an integral part of BPO sector also transforms with addition of technologies and processes on regular basis.  Here are some impzortant trends which are adopted by BPO…