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Communication tips for enhanced customer satisfaction

On November 27, 2015, Posted by , In call center outsourcing,call center services,

As per financial services firm American Express, around 35 percent of consumers got angry while talking to a customer care representative. This shows that satisfying a customer on phone is never an easy process and requires implementation of suitable words and constant practice. Here are some useful which must be…

Six tricks to satisfy call center customers

On November 17, 2015, Posted by , In call center outsourcing,call center services,

As per software development company Zendesk, about 95 % customers discuss poor customer experience with other people.  This fact reflects that way you treat your customers decides how long you will survive in the market. So, giving excellent customer support service should be topmost priority of call centers. Here are…

Call Centers India: Outsource B2B Call Centers in India

On November 3, 2015, Posted by , In call center outsourcing,call center services,

India has always remained the best choice for most of the countries when it comes to outsourcing the call center process. Even as per the survey by trade association NASSCOM, 8 out of 10 firms in the U.S. and Europe prefer India for outsourcing their processes. This happens because India…

Why businesses are Outsourcing Call Centers Overseas?

On September 22, 2015, Posted by , In call center outsourcing,call center services,

Outsourcing has always been a preferred method of business operations for many organizations. Outsourcing call center overseas is a cost effective and efficient business solution for organizations targeting expansion of business at lower costs. By outsourcing miscellaneous processes to specialized service providers, organizations ensure that their targets are achieved sufficiently…

India – A Powerhouse for outsourcing call center service providers

On June 5, 2015, Posted by , In call center outsourcing,

India is a one stop destination for call center services across the globe. It has been given this stature not because it wanted to create a space for itself but it already has the power to deliver these resources. These assets possessed by India were cultivated over a period of…

Outsourcing Call Centers to India

On May 13, 2015, Posted by , In call center outsourcing,

India has been a preferred choice of organizations across the globe, for outsourcing call centers. This trust has been built over years, by a country with the largest, well educated , employable workforce. India has been the preferred destination for outsourced contact centers for more than two decades now. India…

Type of Outsourcing Call Center Services

On April 27, 2015, Posted by , In call center outsourcing,

Many organizations have been following the outsourcing business model to manage processes that do not form the core activities of their business. It is as cost effective as buying vegetables from the grocery store instead of farming for all the vegetables yourself. Outsourcing call center services is not only cost…

How to Maximize the Effect of Web Based Chat Support?

On October 7, 2014, Posted by , In call center outsourcing,

When Internet chat came in, it was seen as a gimmick. People did not expect that chat could become a channel for sharing of opinions and emotions. But the experts who had questioned the worth of chat were left stunned by the popularity of the channel. Web based chat caught…

How to Keep The Angry Customers?

On September 24, 2014, Posted by , In call center outsourcing,

Customers who scream and sound irrational can be the worst nightmares for a customer service agent. But then, whatever professions you are into you have to face obstacles. Dealing with angry customers is like walking on a tight rope. The balancing act is essential. When under severe attack from the…

Why Outsourcing Commands Its Place In The Business World

On May 12, 2014, Posted by , In call center outsourcing,

Things are changing every second Although recognition and fame came late to the outsourcing industry, it has existed since time immemorial. Despite this, the industry was able to make a mark in the decade that has gone by. All this can be attributed to the changes in the global business…